Frequently Asked Questions
Everything you need to know about your orders and our products.
How long does shipping typically take?
We offer standard and expedited shipping options. Standard shipping usually takes 3-7 business days, while expedited shipping can arrive within 1-3 business days depending on your location.
Do you require age verification for purchases?
Yes, in compliance with federal and local laws, all customers must pass a third-party age verification process during checkout to confirm they are of legal smoking age.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like prepaid cards and e-transfers where available.
Can I return products if I am not satisfied?
Due to the nature of our products, we can only accept returns on unopened and sealed items within 14 days of delivery. Please contact our support team to initiate a return authorization.
How do you ensure the freshness of your products?
We store all inventory in climate-controlled environments and work directly with reputable manufacturers to ensure that every order arrives fresh and in optimal condition.
Do you ship internationally?
Currently, we only ship within the domestic United States. We are looking into expanding our shipping capabilities to international territories in the near future.